Privacy Policy

Your privacy matters to us. This policy explains how poveltarcrew collects, uses, and protects your personal information when you use our financial services platform.

Last Updated: March 15, 2025

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This includes your name, email address, phone number, and financial information necessary to provide our services.

Personal Information

Full name and contact information including address at 2350 Rue Louis Allyson, Trois-Rivières, QC G8Z 4G4, Canada
Email address and phone number for account verification and communication
Financial information required for our business growth services
Government-issued identification for identity verification
Business information and financial goals for personalized service delivery

Automatically Collected Information

We automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, and pages visited. This helps us improve our platform and provide better user experiences.

Device information and browser specifications
Usage patterns and interaction data with our platform
Location information based on IP address
Cookies and similar tracking technologies

We never collect more information than necessary to provide our services effectively. All data collection is done with your explicit consent and in accordance with Canadian privacy laws.

How We Use Your Information

Your information helps us provide, maintain, and improve our financial services. We use this data to process transactions, communicate with you, and ensure the security of your account.

Service Delivery

We use your personal information to deliver our core financial services, including account management, transaction processing, and customer support. This ensures you receive the personalized business growth assistance you need.

Communication

We may contact you via email or phone at +12507194422 regarding your account, service updates, or important notices. You can opt out of marketing communications at any time while continuing to receive essential service-related messages.

Legal Compliance

We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements. This includes anti-money laundering requirements and other financial regulations applicable in Canada.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in specific circumstances outlined below, always with appropriate safeguards in place.

Service Providers

We may share information with trusted service providers who assist us in operating our platform, conducting business, or serving our users. These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. This includes situations where we believe disclosure is necessary to prevent fraud, protect our rights, or ensure public safety.

Any information sharing is done with strict confidentiality agreements and security measures to protect your privacy. We notify you of any significant changes to our sharing practices.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols are regularly updated to address emerging threats.

Technical Safeguards

End-to-end encryption for all data transmissions
Secure servers with regular security audits and updates
Multi-factor authentication for account access
Regular backup systems with encrypted storage
Network monitoring and intrusion detection systems

Administrative Safeguards

Our team undergoes regular security training and follows strict protocols for handling personal information. Access to your data is limited to authorized personnel who need it to provide services, and all access is logged and monitored.

Your Rights and Choices

You have several rights regarding your personal information, including the right to access, correct, or delete your data. We respect these rights and provide easy ways for you to exercise them.

Access and Correction

You can request access to your personal information at any time and ask us to correct any inaccuracies. We will respond to your request within 30 days and provide the information in a commonly used format.

Data Portability

You have the right to receive your personal information in a structured, machine-readable format and to transfer this data to another service provider. We will assist with this process upon request.

Deletion Rights

You can request deletion of your personal information, subject to legal and contractual obligations. We will delete your data within 90 days of your request, except where retention is required by law.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

Account Information

We retain account information for the duration of your relationship with us plus seven years after account closure, in accordance with Canadian financial record-keeping requirements.

Transaction Records

Financial transaction records are retained for a minimum of seven years to comply with tax and audit requirements. These records are securely stored and access is strictly controlled.

We regularly review our data retention practices and securely delete information that is no longer needed. You can request information about specific retention periods for your data.

International Data Transfers

While we primarily operate in Canada, we may transfer your information to other countries for processing or storage. All international transfers are conducted with appropriate safeguards to protect your privacy.

Transfer Safeguards

Any international data transfers include contractual protections, encryption, and compliance with applicable privacy laws. We only transfer data to countries with adequate privacy protections or under approved transfer mechanisms.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

Parental Rights

If you believe we have collected information from your child, please contact us immediately at info@poveltarcrew.sbs. We will investigate and take appropriate action to remove any such information from our systems.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes and obtain your consent where required by law.

Notification Process

We will notify you of policy changes via email and by posting the updated policy on our website. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: info@poveltarcrew.sbs

Phone: +1 (250) 719-4422

Address: 2350 Rue Louis Allyson, Trois-Rivières, QC G8Z 4G4, Canada

We will respond to your privacy inquiries within 30 days and work with you to address any concerns.

This privacy policy is effective as of March 15, 2025, and applies to all information collected by poveltarcrew through our website at poveltarcrew.sbs and related services.